Web Help Desk Software for Mac OS X 9.1.24

Released:	2009-04-16
License:	Freeware
Publisher:	Web Help Desk Softwa re
Language:	English
Platform:	MAC
Requirements:	Mac OS X 10.4 :: Java 5, Standard Edition
Install:	Install and Uninstall
Downloads:	510
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Publisher's Description:

Web Help Desk Software for Mac OS X - The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Key Help Desk Software Features:

- 100% Web-based Help Desk Software Solution

- Customer Service Web Portal

- Incident & Problem Management

- Email-to-Ticket Conversion

- Asset Life Cycle Management

- Change Management (Approval Workflow)

- Two-Way E-Mail Correspondence

- Service Level Agreement (SLA) Alerts

- Knowledge-base Management

- LDAP / Active Directory Synchronization

- Customer Satisfaction Survey Management

- Reporting Included

- Server Licensed or ASP Hosted Options

Help Desk Software Integration:

- Apple Remote Desktop

- LANrev Client Manager

- JAMF Casper Suite

- OS X "Screen Sharing" App

- Windows Remote Desktop Connection

- LDAP (Lightweight Directory)

- Microsoft Active Directory

- Email-to-Ticket Conversion

- SMTP, IMAP, POP3

The Web Help Desk Software: All of the features, none of the hassles.

Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.

List of Changes:

Version 9.1.21 from 2009-02-18

Show all changes

Version 9.1.10 from 2008-11-04

- Added: Introduced the Web Help Desk Lite Edition - Added: Trial mode now supports real-time toggling between "Lite" and "Pro" editions. - Added: Help Desk Software Integration with: Windows Remote Desktop, Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite

Screenshot:

Web based Help Desk Software for Mac OS X

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File Size: 54 Mb

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Latest User Reviews:

JUDITHLUKAS

2009-08-16 12:46:51 #

Version: 9.1.24

I was looking for a more interactive software so people in the field could enter their activities directly into the system instead of sending emails to the admin.
If this was available in the web help desk software and I missed it, please let me know.
I also could not see or enter info into the response area after the ticket had been created.

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File Size: 54 Mb